Appointments can turn purple for a number of reasons.
- Appointment has been cancelled / de-allocated by staff.
- The app has issues connecting with the server. (This can mean the area you are in has bad reception, or we're having internal issues).
What to do if your appointment(s) turn purple?
After a sync attempt you notice all your appointments have turned purple.
This will only apply in cases where you have multiple appointments that turned purple at the same time.
It is likely a connection issue. Try again in a few minutes or when you have a better connection. If the issue still persists contact IT by emailing support@warmworks.co.uk and letting us know that all your appointments have turned purple (optionally if you specify any reference numbers we can confirm if this is a connection issue or the appointments have simply been de-allocated)
Single appointment(s) have turned purple
In most cases this the cause of this will be de-allocation.
- Look at the appointment and check if any information has been populated on it (photos etc). If the appointment has no data that would have been populated by yourself progress on to "Deleting appointment(s)".
- To avoid accidental removal of completed appointments please Contact office staff to verify that this was actually de-allocated.
- if you are advised that the appointment was not de-allocated or was de-allocated by accident, either advise the staff member to contact support or send an email to support@warmworks.co.uk yourself and do not delete the appointment.
- if you are advised that the appointment was de-allocated and is not needed progress on to "Deleting appointment(s)".
Deleting appointment(s)
At this point you should be positive that the appointment can be removed from your app (if you're unsure, check with support or office staff). To remove the appointment simply navigate to the appointment and select the tile "Delete appointment" Followed by "Yes - Delete the appointment" to get rid of it from your app.
This action cannot be reversed.